AI for retail and ecommerce that answers shoppers and keeps shelves right
Rinaztec builds AI systems and custom software for online shops and retailers worldwide. We have shipped an omnichannel AI customer service platform for ecommerce that unifies six channels in one dashboard and automates around 90% of routine support. We also build demand forecasting, product content generation, visual stock checks and custom order and inventory systems.
What stretches retail and ecommerce teams
Where is my order?
Order tracking, returns and delivery questions flood WhatsApp, Instagram, email and chat, especially after a sale.
Stock in the wrong place
Popular items sell out while slow lines tie up cash, because buying is based on last year's guesswork.
Product content at scale
Hundreds of product descriptions, translations and image tags need writing for every new range.
Slow replies on social
Shoppers expect answers in minutes on the apps they use, and slow replies lose the sale.
Systems that do not fit
Off-the-shelf tools cannot handle your bundles, wholesale pricing or multi-warehouse rules.
AI systems we build for retail and ecommerce
Omnichannel AI customer service
One AI agent across WhatsApp, Instagram, TikTok, Snapchat, email and SMS that checks orders and hands over to staff instantly.
Shopping assistant chatbot
Helps shoppers find the right product, size or gift from your catalogue and adds it to the basket.
Demand forecasting
Predicts sales by product and location so you reorder the right quantities at the right time.
Product content generation
Drafts product descriptions, translations and tags in your brand voice for a person to approve.
Visual stock and shelf checks
Counts stock and checks shelf layout from photos, and flags gaps before customers notice.
Customer data, marketing consent and payments
Retail AI handles personal data, order histories and marketing messages. We respect consent for marketing on each channel, follow WhatsApp Business messaging rules, keep payment card data out of AI systems entirely, and give customers a clear route to a person. Data stays in the region you choose.
Why businesses choose Rinaztec
In-house engineers
The people on your call are the people writing your code. No outsourcing, no hand-offs.
Preview in week one
A working preview link early and weekly demos, so you always see real progress.
Fixed, honest quotes
You approve the plan and budget before we write code. No surprise invoices.
You own everything
Full source code, accounts in your name, no lock-in and no licence fees to us.
AI for retail and ecommerce: questions, answered
Can AI handle ecommerce customer service on WhatsApp and Instagram?
Yes. The ecommerce platform we shipped answers across WhatsApp, Instagram, TikTok, Snapchat, email and SMS from one dashboard, with live human takeover.
Will it work with Shopify or WooCommerce?
Yes. We connect to common ecommerce platforms through their APIs so the AI can look up orders, stock and returns.
How much support can AI automate?
It depends on your contact reasons. On the ecommerce project we shipped, about 90% of routine support was automated and first-response time fell by 85%.
Can AI forecast demand for a small shop?
Yes, if you have at least a year or two of sales history. We check your data first and tell you honestly if a simple rule would do as well.
Can it write product descriptions in several languages?
Yes, in your brand voice and with a review step, including Arabic for Gulf markets.
How long does it take to launch?
Our ecommerce customer service platform was shipped end to end in 5 weeks. A focused first system usually takes 3 to 6 weeks.
Tell us what you want to build
A free 30-minute call with an engineer. We'll tell you what it takes, what it costs, and whether we're the right fit, even if we're not.