AI customer support agents that resolve tickets, not just reply
Rinaztec builds AI customer support agents for businesses worldwide. The agent answers customers across chat, email, WhatsApp, Instagram and other channels, looks up orders and accounts, processes routine requests, and passes anything sensitive to your team with the full context. On a recent ecommerce build, one agent covered six channels from one dashboard and automated 90% of routine support.
- PRICING
- Fixed quote
- TIMELINE
- 3-5 weeks
What is an AI customer support agent?
An AI customer support agent is an AI helpdesk assistant that reads a customer's message, works out what they need, and resolves it by using your systems: checking an order, updating an address, issuing a return label or booking a callback. Where a chatbot only answers questions, a support agent completes the request, and a person can take over at any point without losing the conversation.
What our support agents handle
Order status and returns
Looks up orders in your store or ERP, explains delivery status and starts returns or exchanges within your policy.
Omnichannel inbox
One agent answering WhatsApp, Instagram, TikTok, email, SMS and web chat, with every conversation in a single dashboard.
Account and billing questions
Answers plan, invoice and payment questions from your billing system, and escalates disputes to a person.
Ticket triage
Classifies every incoming ticket by intent, urgency and sentiment, drafts a reply and routes it to the right team.
Live human takeover
Your staff can pause the AI, take over a conversation with full history, and hand it back when done.
What's included
- Support agent trained on your help centre, policies and past tickets
- Integrations with your store, CRM, helpdesk or billing system
- Channels: web chat, email, WhatsApp, Instagram and more
- Intent classification and escalation rules
- Human takeover with full context
- Dashboard for live conversations, resolution rate and response time
- Full source code and documentation
How AI Customer Support Agents projects run
- 01
Ticket analysis (week 1)
We study your recent tickets to find the requests that are routine, frequent and safe to automate first.
- 02
Build (weeks 1-3)
We build the agent on your policies and connect the systems it needs to resolve those requests.
- 03
Shadow mode (weeks 3-4)
The agent drafts replies that your team approves, so you see its accuracy before it talks to customers alone.
- 04
Go live and widen
We switch on automatic replies for the proven request types and add more as accuracy holds.
How much does an AI customer support agent cost?
Price depends on the channels, the systems the agent must act in, and how many request types it handles at launch. Running costs scale with conversation volume and are usually a fraction of the cost of the staff time it frees up. We estimate both from your ticket history and give a fixed build quote after a free call.
Why businesses choose Rinaztec
In-house engineers
The people on your call are the people writing your code. No outsourcing, no hand-offs.
Preview in week one
A working preview link early and weekly demos, so you always see real progress.
Fixed, honest quotes
You approve the plan and budget before we write code. No surprise invoices.
You own everything
Full source code, accounts in your name, no lock-in and no licence fees to us.
AI Customer Support Agents questions, answered
What share of support can AI handle?
It depends on how routine your tickets are. On our ecommerce support build, 90% of routine support was automated and first-response time fell by 85%. We measure your own tickets before promising a figure.
Will customers know they are talking to AI?
They should, and we recommend saying so. Customers mind slow or wrong answers far more than they mind an AI that is honest and fast.
Does it work with Zendesk, Freshdesk or Gorgias?
Yes. We can connect to your existing helpdesk through its API, or build a dashboard if you do not have one.
How do you stop wrong answers?
The agent answers only from approved content, takes actions only within set limits, and hands over when unsure. We start in shadow mode so your team checks its replies first.
Can my team take over a conversation?
Yes, at any time, with the full history, and hand it back to the AI when done.
Who owns the system?
You do: code, prompts, integrations and documentation.
Tell us what you want to build
A free 30-minute call with an engineer. We'll tell you what it takes, what it costs, and whether we're the right fit, even if we're not.